Booking Terms & Conditions

Book with Confidence

Cooling Off Period

Your deposit is fully refundable on all scheduled and private trips for up to 2 weeks after you book as long as you book within 14 days of the final payment date.

Refund After the Cooling Off Period

Your deposit is refundable minus a 10% of the total trip cost administrative fee after the cooling off period as long as you request a refund 90 days before your departure date (120 days during high season.)

However, we’ll provide you with all the paperwork you need from us to help you with your travel insurance claim. Depending on the coverage you purchased, you may be able to get a full or partial refund. We strongly recommend that you buy travel insurance that allows you to cancel for any reason.

Transfer to Another Trip

You may transfer your deposit to another trip as long as you do so 90 days before your departure date (120 days during high season.) This is because we have already paid suppliers such as hotels and transportation companies, and this payment is nonrefundable.

Change Travel Dates

You may transfer your deposit to a trip that is happening on different dates as long as you do so 90 days before your departure date (120 days during high season.) This is because we have already paid suppliers such as hotels and transportation companies, and this payment is nonrefundable.

Your Trip WILL RUN (at any group size)

In the event that your trip only has one party at the time of final payment, for most departures we’ll call you to ask if you’d prefer to travel with more guests. If you choose to transfer to a fuller trip, you’ll receive a $300 per guest credit. If you prefer to travel with a very small group, an additional $800 per guest guarantees your trip will run. If even one more party signs up, we’ll refund your $800.

Book a New Trip

How to Sign Up

Send us an email at hello@llamaexpeditions.com or give us a call at 415-701-7600 to make your reservation. You will need to pay 25% of the total trip cost to reserve a place.

Prices

Prices are per person based on double occupancy (two people per room) and quoted in US dollars. Prices are valid at time of publishing and are subject to change at any time. You can always find the most current prices on our website or by calling us.

Once you book your trip, your price is guaranteed. Please see the trip web page for more specifics on all items included in the trip price. Private rooms incur a supplemental fee.

Traveling Solo

If you’re traveling solo and prefer to share a room, we will try to find you a roommate of the same gender. If no roommate is available, the full private room charge will apply.

If having your own room is important to you, we encourage you to reserve your trip as early as possible. Hotels limit their allocation of single rooms, which means we may have more guests requesting single rooms than there are rooms available. If a single room is not available, we will pair you with a roommate of the same gender.

Please note, in some situations during a trip, single rooms may not be available. Examples include camping and home stays.

Paying Your Balance

The balance of your trip price is due in US dollars on the final payment due date for each trip. We will send you an invoice a week in advance.

You may pay your balance by major credit card, check, money order, or wire transfer. Please contact us if you prefer to use a non-credit card payment option. If final payment is not received when due, Llama Expeditions reserves the right to cancel your reservation.

Cancellation Policy

Exceptions to our cancellation policy cannot be made for any reason, including but not limited to: weather, terrorism, civil unrest, pandemics, personal, family or medical emergencies. There is no refund for arriving late or leaving a trip early. Private rooms and internal air charges are considered part of the total trip price and are subject to cancellation fees.

We reserve the right to cancel departures in cases of force majeure or the failure of third parties—such as hotels or ships—to honor their reservations.

Llama Expeditions is not responsible for expenses incurred in preparation for any canceled or postponed trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations or illness.

All policies are subject to change without prior notice.

Trip Forms & Release of Liability

Guests are required to complete and sign our Booking Terms & Conditions and Liability Waiver, and to complete our Trip Application form, including a medical certification of fitness, if required. Signatures are required after booking and all forms must be completed prior to the final payment.

We’re unable to allow guests to participate in any aspect of a Llama Expeditions trip without these forms and without proof of travel insurance.