FAQs

GENERAL

Who goes on these trips?

Our Llama Expeditions adventures are designed for the physically active and culturally curious who want to reconnect with their inner Indiana Jones.

You’ll need to be fit enough to hike, snorkel, swim, kayak or do any of the other activities described in the itinerary.

You’ll also need to be flexible and open-minded. Things work differently in other countries. And, while we are on top of all the details, unexpected events can occur. It’s all part of the adventure.

Are there age restrictions?

Llama Expeditions specializes in designing adventures for adult family members and friends traveling together. Our adventures are not suitable for young children and teenagers.

How big are the groups?

We like to keep groups small.

Groups are generally no bigger than 8 to 12 participants.

We cap our group size at 8 for the Galapagos due to the capacity of planes and boats.

Do I need to share a room?

Our adventure are designed and priced assuming that you will.

But if you need your own space, just let us know.

We are happy to offer you your own room for the additional cost of the room.

Can you accommodate different dietary restrictions?

We can easily accommodate a variety of dietary restrictions.

Please let us know about your dietary requirements in advance.

We cannot cater for those with severe nut allergies.

If you have any other medical requirements, please advise.

What are the qualifications of your guides?

Our guides are phenomenal!

All of our guides are licensed by the Ecuadorian government and have many years of experience leading adventures.

They all have first aid training and many have earned a Wilderness First Responder certificate.

Our guides speak both English and Spanish. They love what they do and are thrilled to have the opportunity to show you their homeland.

What is your COVID policy?

We follow the protocols of whichever country we visit.

Our COVID-19 policies are subject to change and we will update them as new information becomes available.

Can I get a refund if I need to cancel?

As long as you cancel 90 days before the start of the trip (120 days before December 15th through January 10th), no problem.

However, if you need to cancel at the last minute, we won’t be able to issue a refund because we have to pay for your trip in advance.

However, we’ll provide you with all the paperwork you need from us to help you with your travel insurance claim.

Depending on the coverage you purchased, you may be able to get a full or partial refund.

We strongly recommend that you buy travel insurance that allows you to cancel for any reason.

Can I change my travel dates?

Absolutely!

But you must request a change 90 days before your departure date (120 days before December 15th through January 10th) for us to be able to accommodate you.

This is why we strongly recommend that you buy travel insurance that allows you to cancel for any reason as soon as you book your trip.

GALAPAGOS ISLANDS

When is the best time to go to the Galapagos Islands?

The Galapagos Islands is one of those rare places that you can truly enjoy all year round.

That said, what animals you see can depend on the time of year.

For example, your best chance of seeing the Galapagos penguin is during June through August.

What is the weather like?

The weather can be downright steamy during the day and then cool off during the evening.

Dressing in layers is a definite must.

We will also send you a packing list to help ensure that you come prepared

How physically fit do I need to be?

While you don’t have to be super fit, you do need to be physically active.

You will be hiking, snorkeling, walking, swimming, and generally moving around all day. The longest hike is 6 to 10 miles, depending on the preferences of the group.

Of course, you can also opt to relax on the boat instead of snorkeling and swimming. So, there is some flexibility.

But the more you do, the more you will get out of the trip.

Do I need to be a strong swimmer?

You need to know how to swim, but you don’t necessarily need to be a strong swimmer.

You will be wearing a life jacket and mostly be snorkeling in calm, sheltered water rather than the open ocean.

Your guide will also be in the water with you.

However, if the swimming conditions look too challenging, you are welcome to relax in the boat.

Is there WiFi?

While WiFi is available at most hotels, speeds range from painfully slow to spotty.

Is there air conditioning in the hotels?

The hotels have fans. And, some hotels even have pools or are beachfront properties.

But, alas, there is no air conditioning.

Are there luggage restrictions?

Yes. Because the planes are small, baggage must NOT weigh more than 35 pounds per person.

There is a $2/lb. charge for additional weight. However, there are no guarantees that the airline will be able to accommodate you.

Keep in mind that there are no other flights or airlines flying this route.

What currency do they use in Ecuador?

Good news US travelers. Ecuador uses the US dollar.

Can I use my ATM card?

There are ATMs with directions in English readily available in Guayaquil and at the airport. There are also ATMs on the Galapagos Islands.

If you are not sure if you will find an ATM at a particular place, check with your guide.

Be aware that some ATMs in Ecuador do not automatically release your card when they dispense cash. You may need to request card return by pushing a button. Always take an extra few seconds to verify that you have your card before you walk away.

Many ATMs have instructions in English and your guide can also help you use them, if necessary.

Make sure to talk with your bank before you leave for Ecuador. You should find out what, if any, fees you’ll be charged.

Also have your bank note the dates you will be in Ecuador to avoid the possibility of having problems using your ATM card. Just in case there is a problem, you should also get the number of the bank to call from Ecuador. There is often a different customer service number to call from overseas.

Can I use my credit card?

Credit cards are accepted in many hotels, restaurants, and shops in major cities such as Quito and Guayaquil. However, in small towns on the Galapagos Islands, cash is still king.

Some hotels and restaurants also charge a different price if you use a credit card. They will add an 8 to 10 percent surcharge to the bill. In these situations, clearly, using cash is preferable.

You should check with your credit card company before you leave for Ecuador to find out what, if any, fees they will charge if you use your card in Ecuador.

Be sure that your credit card company notes the dates you will be in Ecuador to avoid problems with your credit card. Just in case there is a problem, get the number of the credit card company to call from Ecuador. There is often a different customer service number to call from overseas.

Is the electricity the same as used in the US?

You can plug in Apple devices (iPhone, Mac) without a problem.

You will need to bring a converter and an adapter in order to plug in other devices (camera battery chargers, blow dryers, etc.)

What documents do I need to travel to the Galapagos Islands?

US citizens need a passport with 6+ months of validity remaining to enter Ecuador. The Galapagos Islands are a part of Ecuador.

It is your responsibility to check on current entrance requirements with local immigration offices or the Ecuadorian embassy.

Will I need immmunizations for my trip to the Galapagos?

You should check the CDC website to see which immunizations are currently recommended.