Terms & Conditions

Llama Expeditions is located at:

1072 14th Street, San Francisco, CA 94114

By coming on board with Llama Expeditions you accept these terms and conditions in full.

This is a legally binding agreement. Read carefully.

1. Contract with Llama Expeditions

The following terms and conditions (hereafter “Terms,” “Terms and Conditions,” or “Agreement”) apply to any and all services and products, including but not limited to tours and trip packages, (hereafter “Trips”) offered, organized and or provided by Llama Expeditions LLC, its owner, agents, employees, officers, associates, affiliated companies, overseas partners, independent contractors, or subcontractors (hereafter collectively referred to as “Llama Expeditions,” “we,” or “us”). References to “Participant,” “you,” or “your” shall apply to the party participating in the offered Trip. The term “Itinerary” refers to the particularized schedule for a Llama Expeditions’ Trip.

By booking a trip with us, paying a deposit or signing this agreement, you accept all of the terms in this agreement on your own behalf and on behalf of all persons and/or participating in the trip (individually, “Participant,” and collectively, “Participants”), and direct us to perform services for each and every Participant.

2. Eligibility

Llama Expeditions’ Trips are available to all persons who are over the age of 21 and who meet the “Health and Fitness” requirements described below, as well as any other requirements set forth in these Terms. Nothing in this paragraph prevents Llama Expeditions from denying or terminating services as set forth in these Te

3. Reservations and Payments

To reserve a space on any Trip, each Participant must submit:

  1. A completed application form
  2. A copy of their passport
  3. A copy of their travel insurance policy that covers hospitalization, evacuation, flight delays, and cancellations
  4. A deposit of 25% of the total Trip Cost per person (“Trip Deposit”) at booking
  5. Any other nonrefundable deposits that are required for the Trip as set forth in the Trip itinerary or booking response (these are typically to cover government or other required fees such as the Inca Trail government fee)
  6. The balance of the Trip Cost (the “Balance”) is due 90 days prior to the Trip departure date. For Trips that depart during “High Season,” the Balance is due 120 days before the Trip departure date.

*Llama Expeditions reserves the right to accept last-minute reservations in order to fill Trips to capacity.

A non-refundable administrative fee of 10% of the total Trip cost (“Administrative Fee”) is included in the Trip deposit. Our administrative costs and time, i.e., our Administrative Fee, are not refundable because of the work involved in planning, organizing, and verifying the Trip feasibility whether or not you book or ultimately participate in the Trip. The only time this deposit is refundable is if Llama Expeditions has to cancel the trip because we do not have enough participants to make it economically feasible to run. The minimum number of participants for each trip can be found on the trip-specific web page.

Payments may be made by credit card, check, or bank transfer. If you pay your deposit by bank transfer or check, we cannot confirm your reservation until your payment has cleared the bank. We will not be responsible or liable for deposits, payments, policies, or penalties for other services not included, such as airline tickets, separate hotel reservations, or other items handled by you and not through us.

4. Cancellation by Participant and Unused Services

Any cancellations by you will result in the loss of your deposit and other monies paid to us for your Trip, which are all non-refundable, as set forth in these Terms. We cannot make any exceptions to this refund policy. For this reason, we strongly recommend you have comprehensive travel insurance for every traveler within your group that includes trip cancellation/interruption coverage to help protect your financial investment in the Trip. We strongly recommend that you add the separate option to your travel insurance that allows you to cancel for any reason.

More information about our cancellation policy appears below, which we urge you to read carefully.

To cancel your booking, you must submit your request to us in writing by email. Cancellation fees will be applied per person according to the schedule below, based on the date we receive your written notification at the following email address: [diane@llamaexpeditions.com]. You must include the following in the subject line: “Cancellation Notice.

The date of cancellation is from the Trip departure date. Please note that a no-show passenger forfeits all deposits and payments made to Llama Expeditions.

  • As long as you cancel 90 days before the Trip departure date (120 days before for Trips during High Season), we will refund your deposit, less a 10% of the total trip cost administrative fee.
  • However, if you need to cancel any time after that, we won’t be able to issue any refund because we have to pay for your trip in advance. Upon written request, we’ll provide you with documentation of this refund policy that you can submit with your travel insurance claim.

No refunds will be provided for any unused portion of a Trip once the Trip begins, including early departures, late arrivals, missed days of your itinerary, or if you leave a tour for any reason (e.g., due to illness or quarantine) or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control.

The Trip Cost is quoted as a package and credits are not given for services not used.

5. Changes by You Prior to the Departure Date

You may make a change request to us, but we do not encourage them because change requests to our itineraries can be very disruptive. If you request to change your trip dates or alter your itinerary after we confirm your booking but before your trip’s departure date, we will consider whether we can reasonably accommodate your request without any disruption to the trip or trip economics. If we decide we cannot accommodate your change request and you choose to cancel or leave a trip, your booking will be subject to the cancellation policy described above in Section 4 of this agreement. If you request changes and we are to accommodate them, you understand that any additional fees incurred due to these changes will be your responsibility and need to be paid on the date specified by Llama Expeditions.

If you decide not to participate in a trip, whether due to governmental warnings or advisories, fear of travel, fear of illness or for any other reason, it will be deemed a cancellation by you.

6. Alterations or Cancellation by You After Commencement of Travel

You may not request changes to the Trip itinerary after your Trip’s start date. You acknowledge and agree that any changes to your booking or cancellation of services at any time, before or during the trip, by you may result in the loss of all monies collected from you and as otherwise described in this agreement.

7. Cancellation by Llama Expeditions

Llama Expeditions reserves the right, in its sole discretion, to cancel or make changes or substitutions to the Itinerary due to emergency, changed conditions, Force Majeure, other circumstances which may affect the Itinerary, and for the safety and/or comfort of our clients.

You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier, we will, as soon as reasonably possible, notify you of available alternatives. If you choose to leave a Trip as a result of these changes, you understand that you will not be entitled to any refund from us. 

Llama Expeditions reserves the right to cancel any Trip due to insufficient sign up, which makes the Trip economically unfeasible to operate. If Llama Expeditions cancels a Trip due to insufficient sign up or for any  reason that is completely within its control , we will offer you the choice of ONE of the following options: a full refund of the Trip Cost less any unrecoverable costs, including but not limited to deposits that we have made to our suppliers, OR a private version of the Trip at a slightly increased Trip Cost OR the option to apply the Trip Cost for the cancelled Trip towards another Llama Expeditions Trip in the future. If the cost of the replacement trip is equivalent or higher than your original trip, you will be responsible for the price difference between your original Trip and the replacement Trip. Llama Expeditions is not responsible for additional expenses incurred by guests preparing for the Trip, e.g., non-refundable “Advance Purchase” air tickets, equipment, personal items, medical expenses, etc.

If the Itinerary is cancelled in its entirety by Llama Expeditions either before or during your Trip due to Force Majeure, you will not be entitled to any refund. Section 19 of this Agreement defines “Force Majeure” and how we handle Force Majeure situations.

8. Price Adjustments and Currency Conversion

The quoted tour price is based on tariffs, fees, airfares, and costs in effect at the time you sign this Agreement. We reserve the right to increase the quoted price after booking if inflation, costs of fuel, labor or materials, airfares, supplier costs, currency exchange rates, tariffs, government fees, and admission charges change. You agree to and will pay for any price increase.

9. Denial of Participation

Our trips provide special and often once-in-a-lifetime experiences. We also take safety seriously. This is why our participants travel with us. And this is why Llama Expeditions reserves the right to deny participation in the trip to any Participant that Llama Expeditions, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the trip activities, violates these terms, or whose actions or deportment it judges unsuitable for group travel. During the Trip, Llama Expeditions has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the trip. The decision of the guide, host or local supplier is final on all matters that may threaten the safety of or interfere with the well-being or enjoyment of others.

10. Transfers

You may transfer to another Llama Expeditions’ Trip without a fee up to 90 days before departure. However, if you transfer from one Llama Expeditions’ Trip to another within 89 days of departure, you are subject to the same fees as the Cancellation charges outlined above (applicable as to the date you notify us of your wish to transfer).

11. Health Requirements and Fitness

Llama Expeditions’ itineraries are physically active and interactive, so you must be in good health to participate. If you have any physical, mental, visual, or other medical impairment that may significantly hinder your ability to successfully complete a Llama Expeditions’ Trip, you must submit a letter from your physician stating that you are able to participate in the Trip along with your application. Llama Expeditions reserves the right in its sole discretion to accept, decline or remove (at arrival or during the Trip) any Participant whose condition, in Llama Expeditions’ (non-medical) opinion, may affect the health, safety or enjoyment of the Participant, other participants, our staff, or third parties. No refunds will be provided to any Participant whose preexisting medical condition renders them unable or unfit to successfully complete their Trip.

YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING THE JOURNEY. No medical personnel travel with, or as part of, Llama Expeditions’ staff or independent guides. The quality of medical personnel and facilities vary from region to region and cannot be controlled by Llama Expeditions. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable and evacuation can be prolonged, difficult and expensive. Llama Expeditions is not responsible for the costs of any medical treatment you may require during the Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip.

Please be advised that Llama Expeditions’ itinerary may involve travel to high elevation locations where high-altitude cerebral edema (HACE) and high-altitude pulmonary edema (HAPE), both of which are commonly referred to with the misleadingly understated term “altitude sickness”, are unlikely but not impossible. This is a very serious condition that should be brought immediately to the attention of medical personnel or Llama Expeditions’ guide staff as soon as possible. Even without altitude sickness, your itinerary will likely spend too little time at high altitude to acclimatize your body. It is common to experience some shortness of breath or a sense of light-headedness. If you begin to experience these or any other symptoms of concern, you must inform your guide and us immediately. Note that communications outside of the Trip group to include the guide may be non-existent, very limited, or unstable on certain segments of the Trip. YOU ASSUME ALL RISKS ASSOCIATED WITH HEALTH CONCERNS RELATING TO THE HIGH ALTITUDES EXPERIENCED ON YOUR TRIP. 

We strongly recommend that you check with the U.S. Centers for Disease Control and Prevention, or similar entity in your country, for up-to-date, destination-specific information related to food and water safety, infectious diseases, and other concerns.

Our suppliers reserve the right to conduct health screenings (e.g., temperature checks, questionnaires, and checks for observable signs and symptoms) and refuse travel to participants deemed symptomatic or likely symptomatic. If necessary, suppliers and/or government or health authorities also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.

12. Travel Medical Insurance

Travel Medical insurance is required of ALL Participants for the entire length of the Trip and Participant must provide proof of travel medical insurance no later than 90 days before the departure date (120 days before for Trips during High Season). Failure to provide proof of insurance will result in the cancellation of your reservation and the corresponding 10% nonrefundable administrative fee outlined above in in Section 4.

Participant acknowledges that it is Participant’s responsibility to understand the limitations of the travel insurance coverage and purchase additional insurance as needed. Llama Expeditions strongly recommends the purchase of Trip cancellation insurance including emergency medical evacuation. It is the Participants’ sole responsibility to research, evaluate and purchase appropriate coverage. Participant agrees that Llama Expeditions is not responsible for any uninsured losses.

13. Comprehensive Travel Insurance

The tour price does not include travel insurance. We strongly recommend that you purchase comprehensive travel insurance, covering trip interruption and cancellation, baggage, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. We may require proof of coverage. Note that we are not responsible for any third-party travel insurance company, and we shall not be responsible in the event that Participant’s travel insurance does not cover Participant’s claim(s) and makes no representations regarding what claims are or are not covered by Participant’s travel insurance.

Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses should a Trip be canceled, postponed, interrupted, rescheduled, for any reason, whether voluntarily by you or as a result of Llama Expeditions’ actions or events/circumstances outside of Llama Expeditions’ control. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses (e.g., air delays due to mechanical issues) that would limit the coverage that you might reasonably need. If you have current health insurance coverage, check your insurance policy to see if it provides the coverage described above while traveling outside your country. It is your responsibility to verify your insurance policy details with your insurance provider to ensure that Llama Expeditions’ requirements are satisfied.

You agree to assume all costs of medical care and transportation that is provided to you, and any minors traveling with you, during the trip.

Please note that most companies offering travel insurance require the policy to be purchased within 14 days or even less of the initial trip deposit or payment to any service provider in order to cover pre-existing conditions or to provide for “cancel for any reason” coverage.

14. Passports, Visas, and Health Requirements, and Travel Risk

You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire tour. Required documents may include passports, visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation.

A full and valid passport is required for all persons traveling (including children who now require their own passport) to any of the out of country destinations that we feature. You must obtain and have possession of all required documentation for your entire Trip. Most out of country Trips require a passport valid until at least six (6) months beyond the scheduled end of your itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip.

Llama Expeditions is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.

While we may provide information or advice on matters such travel documentation, vaccinations, climate, the effects of altitude and the mitigation thereof, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided. We are not medical doctors or professionals and any information that we provide about altitude are based on personal experiences and is not intended to be a substitute for medical advice. You must consult your doctor and rely on their advice as to the suitability of a Trip taking into account on your full medical and health condition and records, which are unknown to us.

If you try to enter a country where a visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin. Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the passenger produces evidence of insurance/repatriation cover before it will issue a visa.

Single parents, and adults who are not a child’s parents (including grandparents) traveling with children without their parents, should be aware that some countries require documentary evidence of parental responsibility or permission before allowing lone parents or accompanying non-parent adults to enter the country or, in some cases, before permitting the children to leave the country. Llama Expeditions will not accept bookings for any unaccompanied children. Llama Expeditions cannot be held liable in the event that, despite this restriction, an unaccompanied minor is booked for a Trip without its knowledge.

You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc.

Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or accessed online at http://travel.state.gov/travel or directly from the destination country’s website. We recommend that you check these before booking and also shortly before departure as requirements may change.

Immunization requirements vary from country to country and even region to region. Up-to-date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release Llama Expeditions from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected.

For State Department information about conditions abroad that may affect travel safety and security, go to http://travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, including a list of immunizations recommended for travel to destination countries, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to http://wwwnc.cdc.gov/travel/.

WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION. IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY.

Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. Though information about travel risks is available on our website, and will be outlined again in an orientation meeting once you arrive at your destination, you assume sole responsibility for your own safety at any destination traveled to. Llama Expeditions does not guarantee your safety at any time. BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

15. Accommodations

“Accommodations” may include, without limitation lodgings in a dwelling or similar living quarters afforded to guests including, but not limited, to home stays in private homes, campgrounds, hotels, quarters in cruise ships, motels and resorts. We provide the accommodations for our Trips through third-party vendors. We do not guarantee the location or the amenities of the accommodations nor the performance of any third-party vendors.

Any complaints or concerns regarding accommodation must be reported to the Llama Expeditions tour leader or guide in the host country location, who may try to assist in resolving any complaint or concern with the third-party vendor. Accommodations are based on double occupancy. If you prefer single accommodations, you must pay a single supplement fee, which is listed in the Trip Itinerary.

If you are traveling alone and wish to share accommodations, we will assign you a roommate of the same gender, if available. If there is no one with whom you can share, you are required to pay a “forced” single supplement fee, which is usually half of the regular single supplement. On a few Trips, single accommodations are not available at all or during parts of the trip.

Llama Expeditions will only accommodate changes in roommates or other accommodations on an as-available basis. Any change from double-occupancy to single-occupancy accommodations will result in a charge of the full single supplement fee, regardless of when this change occurs during the trip.

16. Air Transport

Llama Expeditions’ responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. Llama Expeditions is not able to specify the type of aircraft to be used by any airline.

In addition, Llama Expeditions is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. Llama Expeditions will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial.

17. Special Note re: Weather and Climate

Climate risks have become more pronounced in recent years, as reported in the news and in publicized studies. This means that severe, extreme and unexpected weather events are happening with greater frequency, at times when it is not typical or expected, and in surprising places (e.g., wildfires and smoke, heat, droughts, flash and severe floods, tornadoes, etc.). This is all the more reason to have evacuation coverage, as well as travel insurance that covers trip cancellation, delays and interruption. We work to mitigate risks but some are out of our control and while we do our best to plan for them, they can have an impact on our trips. This is not common but it can happen. We want our travelers to be aware and to be prepared by obtaining travel insurance to help mitigate the impact of financial loss.

18. Responsibility

Llama Expeditions acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, sightseeing, activities or other goods and services connected with your tour (“Supplier” or “Suppliers”). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by Llama Expeditions, and are not agents or employees of Llama Expeditions Travels. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country.

19. Force Majeure

Llama Expeditions will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Llama Expeditions, including but not limited to, acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, typhoon, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as coronavirus/Covid-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (e.g., World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.

If Llama Expeditions and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the Trip. Regarding civil unrest, once Llama Expeditions has investigated the prevailing situation, as it deems fit, it shall remain in Llama Expeditions’ sole and absolute discretion whether to proceed with the tour.

In the uncommon situation where Force Majeure prevents, significantly hinders, or makes it impossible for us or our suppliers to provide the services including but not limited to your tour, we and/or our suppliers shall be entitled to, in our sole and absolute discretion, take one or more of the following steps: cancel, alter, modify, postpone, or reschedule any tour itinerary or arrangement, including tour dates and the entire tour itself. You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. Refunds will be provided according to the cancellation policy outlined in Section 4.

20. Pre-Departure Documentation

It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 7 days of your receipt of those documents. This Agreement, our Liability Waiver, Assumption of Risk and Indemnification Agreement, our Code of Conduct (a current copy of which is attached) and, if required, a medical statement or certification must be signed and submitted by you. If you fail to submit this and other necessary documentation 30 days prior to departure, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this Agreement.

21. Local Customs and Laws and Tour Etiquette

Participant must strictly comply with all local laws, respect local customs and culture, accurately assess their abilities, respect other trip members’ privacy, engage in respectful social media use and use of electronics (e.g., not view inappropriate content while in the presence of other trip Participants), and follow the suggestions and advice of any assigned guide. The decision of the local guide or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. Participant will be traveling to a foreign country, with different customs, standards, laws and risks than those they are accustomed to in the US or any other country in the world. Participant understands that they must be prepared to cope with and/or respect the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Participant acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold Llama Expeditions harmless for any such problems encountered while participating in their Trip.

22. Complaint Procedure

If you have a complaint during your tour, you must promptly notify Llama Expeditions and your tour leader of the problem so that we can attempt to remedy the situation. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds. If you are not satisfied after using this notice procedure, you must submit your complaint in writing to Llama Expeditions within 14 days of the tour’s end date. Llama Expeditions will not accept any liability for claims received after this period.

23. Marketing Materials and Images Release

Llama Expeditions may occasionally use statements made by its Participants and/or their photographs or videos in various marketing materials. As a Trip Participant, you consent to such use of your statements or photographs for marketing or promotional purposes without the payment of any compensation to you. You agree that Llama Expeditions may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without Participant’s right to inspection, for promoting and publicizing our travel products and services worldwide. If Participant does not want us to use any images of Participant that are taken by us or other participants during the tour, Participant must inform us and your tour leader in writing at the start of the tour.

24. Updating of Terms and Conditions

Llama Expeditions reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions on our website.

25. Disputes: Binding Arbitration, Governing Law, Jurisdiction, etc.

These Terms and Conditions and the relationship between Participant and Llama Expeditions will be governed by the laws of the State of California without regard to its conflict of law provisions.

Any dispute concerning, relating, or referring to these Terms, Llama Expeditions’ website or any literature or materials concerning Llama Expeditions’ Trips, or a Participant’s Trip itself, shall be resolved exclusively by binding arbitration held in San Francisco, California and presided over by one arbiter from the American Arbitration Association, JAMS, or another similar organization which specializes in the mediation and arbitration of disputes. The arbitrator’s decision shall be final and binding and judgment may be entered thereon.

Participant and Llama Expeditions agree to submit to the exclusive jurisdiction and venue of courts located in San Francisco County, California, with respect to any legal proceedings that may arise in connection with, or relate to, these Terms. 

26. Assignment

Participant may not assign his rights or obligations hereunder without the prior written consent of Llama Expeditions. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, personal representatives, successors and assigns.

27. Severability and Survivability

If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. The parties agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

28. Notices

Any notices required or permitted hereunder shall be given to the appropriate party at the address specified on the Terms. Such notice shall be deemed given: upon personal delivery; if sent by electronic mail, upon confirmation of receipt; or if sent by regular mail and certified mail, return receipt requested, three (3) days after the date of mailing.

29. Attorney’s Fees, Costs, and Expenses

If any act of law or equity, including an action for declaratory relief, and any arbitration proceeding, is brought to enforce, interpret or construe the provisions of these Terms and Conditions, the prevailing party shall be entitled to recover actual attorney’s fees, costs, and expenses.

30. Counterparts

This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, and all of which together shall constitute one and the same Agreement.

31. Representations and Warranties

The Participant represents and warrants that Participant: (i) has all requisite power and authority to enter into and perform the obligations under this Agreement; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; (iii) all of the information provided herein is true and accurate. The Participant authorizes Llama Expeditions to make such investigations as necessary to determine Participants eligibility, including without limitation, contacting any physicians who provide a reference as to the fitness of a Participant.

32. Medical and Physical Conditions; Medical Emergencies

Participant certifies that they are responsible for managing their own medication and medical, physical, or allergic conditions during the Trip. Participant understands that in the event of injury to Participant, or exacerbation of Participant’s medical condition, Llama Expeditions shall not be held responsible.

If a serious emergency arises, it may be necessary for a physician to attend to Participant, but Participant recognizes that Llama Expeditions is not obligated to take any action to facilitate or assist that treatment. Participant releases Llama Expeditions from any liability relating to any such medical care, whether secured by Llama Expeditions on behalf of Participant or otherwise, and agrees to be responsible for any and all expenses incurred for said the medical care.

33. Limitation of Liability

IN NO EVENT SHALL LLAMA EXPEDITIONS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF LLAMA EXPEDITIONS HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL LLAMA EXPEDITIONS’ TOTAL AGGREGATE LIABILITY TO THE PARTICIPANT UNDER CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE PARTICIPANT TO LLAMA EXPEDITIONS UNDER THIS AGREEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, LLAMA EXPEDITIONS DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES, GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF LLAMA EXPEDITIONS HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

34. Entire Agreement; Waiver; Modification

These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof.

No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party’s rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. Llama Expeditions does not guarantee it will take action against all breaches of these Terms. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.

You acknowledge that they have taken note of these Terms and Conditions. By placing an order with Llama Expeditions, you agree to abide by these Terms and Conditions without reservation, and to be bound by the limitations herein.

I have read this entire agreement, and I am signing it freely. I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me. My signature applies to all pages of this agreement. If signed electronically, I agree that my electronic signature is valid and legally binding.

California Seller of Travel Disclosures

Llama Expeditions LLC is registered with the California Seller of Travel Program Office of the Attorney General, California Seller of Travel Registration # 2099713-40. Registration as a seller of travel does not constitute approval by the State of California. California law requires certain Sellers of Travel to have a trust account of bond. Llama Expeditions has a trust account.

This seller of travel is a participant in the California Travel Consumer Restitution Fund (“TCRF”), which applies to certain transactions by Participants located in California. A transaction is covered by the TCRF if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible Participants may file a claim with the TRCF by writing to: Travel Consumer Restitution Corporation; 468 Manzanita Ave., Suite 1, Chico, CA 95926; or by visiting TCRC’s website at: www.tcrcrinfo.org. This TCRF does not apply to transactions with Participants purchasing outside of California.

CODE OF CONDUCT

Last updated 02.05.2023

Travel should be a respectful, safe, and enjoyable experience for everyone. Our code of conduct is intended to set standards for guests to follow on their Llama Expeditions adventure. In addition to compliance with applicable laws in any destination a guest may visit, guests are expected to comply with this policy for the safety, security, and enjoyment of all.

Respect People, Places, & Cultures

  • Respect other guests. Honor each guest individual’s identity, including abilities, age, level of education, ethnicity, family status, gender, gender identity and expression, immigration status, political beliefs, national origin, race, religion, sexual orientation, size, social and economic class, and/or veteran status.
  • Respect third party service providers, Llama Expeditions team members, and local people. Be aware of your own cultural values, biases, and how they impact your judgment of others. You do not have to agree with the opinions or beliefs of others, but you must be respectful of them.
  • Respect local people, places, cultures, traditions and customs. You may be visiting sites that are holy or significant places within local culture. Ask about and respect dress codes. Ensure that you have permission before taking photographs of people, and that it is appropriate to take photos in holy or significant places. Respect local communities, avoid making them uncomfortable (staring, gawking, etc.), and be mindful of noise levels, especially in residential areas and at night.
  • Respect animal welfare. Refrain from supporting businesses that do not respect animal welfare. This includes purchasing items made from or harmful to animals. Do not support the purchase or traffic of items made from exotic or endangered animal products.
  • Speak with your guide if offensive, illegal, or uncomfortable behavior occurs.

Be A Good Guest

  • Refrain from disrespectful, abusive, or violent behavior, which includes, and is not limited to sexual solicitation, viewing of inappropriate content around others, profane, obscene, or abusive language or behavior, racial, ethnic, gender, or other language relating to identity; and/or harassment, bullying, discrimination, or hazing, vandalism, theft, abusing alcohol and/or drugs, or exposing other participants to intoxicants.
  • Say No to sexual tourism of any kind. Llama Expeditions reserves the right to remove you from your trip if we witness any form of engagement in sexual tourism or prostitution or receive a report or allegations that you have engaged in any form of sexual tourism or prostitution, even if sex work is legal in the countries you are visiting. This includes but is not limited to engagement in any sexual activity or relationship in exchange for money or lifestyle support. This also includes engaging in behavior that observably objectifies and fetishizes local persons.
  • Refrain from sexual misconduct. Llama Expeditions reserves the right to remove you from your trip if we witness any form of sexual misconduct or receive a report or allegations that you have engaged in any form of sexual misconduct. This includes but is not limited to sexual harassment, sexual violence, nonconsensual sexual intercourse, nonconsensual sexual contact, domestic violence, dating violence or stalking. Do not enter another guest’s room unless you are invited to do so.
  • Guests who choose to consume alcohol do so at their own risk. Excess alcohol consumption and abuse of drugs or other controlled substances, whether legal or illegal, is grounds for removal from a trip. Use and possession of illegal drugs and other illegal substances are prohibited. Guests who abuse illegal substances are subject to arrest and prosecution under applicable laws and removal from their trip. Please note that drugs, including marijuana and CBD products, are prohibited in many countries and on U.S. Federally Protected Land.
  • Minimize impact, wherever possible. Avoid the use of plastic bags and disposable plastic water bottles. Plan ahead to ensure you have biodegradable toiletries if you are camping. Do not leave behind any litter or solid waste. Do not remove objects from the natural environment or any site you visit. Do not remove artifacts or historical objects from a site or purchase them illegally. Do not hand out sweets, change, or gifts as this may create or re-enforce a begging mentality.

Health & Safety

Guests and team members are expected to practice good health and hygiene routines individually and collectively. This means showering or bathing after a long-haul trip and regular hygiene during the trip. Should there be any issues, our tour leader will discuss it with you but it’s best to avoid this awkward situation in the first place!

The Public Health Emergency for COVID-19 declared by the World Health Organization and the US Department of Health and Human Services expired May 11, 2023. As of June 1, 2023, we no longer require guests who exhibit cold or flu symptoms to test for COVID-19, nor will we automatically require guests who test positive for COVID-19 to isolate from the group (but may do so in our discretion). Should a guest choose to test for COVID-19 and test positive during the trip, they will be subject to protocols required locally within the destination region and country and any that we determine are prudent in our discretion.

If you are concerned about another guest’s flu-like symptoms, you may opt to wear a mask or distance yourself as needed. As a reminder there is an assumption of risk when traveling and within a group.

Some Llama Expeditions trips travel through remote locations where environmental factors can be a challenge to health and safety and medical resources are very limited. It is not uncommon to become dehydrated in arid and hot conditions, at high altitude, or while exerting oneself, which amplifies the effects of alcohol. To ensure your safety as well as the safety of those around you, we ask that you practice moderation with alcohol and refrain from drug use in these remote areas.

Guests should immediately report any concerns about safety, security, or unsafe or illegal behavior to their guides. Failure to immediately report these concerns may delay our ability to respond to the situation.

Consequences

If a guest fails to adhere to this policy or we determine, at our discretion, that there is a concern for the safety, security, or well-being of others, Llama Expeditions may remove the guest from a trip immediately. Llama Expeditions may also report incidents to local authorities and seek other legal action where appropriate.

Any guest who is abusive or disrespectful to other trip participants, guides, or others encountered during a trip, or who otherwise detracts from the enjoyment of the trip by others, is subject to removal without refund, at the guest’s own cost for all accommodations, meals, and any transportation from their current location home.

No refunds will be issued if you are removed from a trip because of a violation of this Code of Conduct Policy.